Brother DCP-165C - Manual (Page 69)

Troubleshooting and Routine Maintenance
61
B
Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’
printing. Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab. Also, click the Color Settings, and make sure you uncheck
Colour Enhancement.
Set the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows
® or Printing and Faxing for Macintosh ® in the Software
User's Guide on the CD-ROM.)
Photo paper does not feed
properly. When you print on Brother photo paper, make sure you always load one additional
sheet of photo paper first before loading the paper you want to print on.
Clean the paper pick-up roller. (See Cleaning the paper pick-up roller on page 73.)
Colour Enhancement is not
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Machine feeds multiple pages Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media on page 8.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
There is a paper jam. See Printer jam or paper jam on page 67. Make sure the paper length guide is
adjusted to the paper size. Do not extend the paper tray when you load A5 or
smaller size paper.
Printed pages are not stacked
neatly. Make sure you are using the paper support flap. (See Loading paper and other
print media on page 8.)
Machine does not print from Adobe
Illustrator. Try to reduce the print resolution. (See Printing for Windows ® or Printing and
Faxing for Macintosh ® in the Software User's Guide on the CD-ROM.)
Copying Difficulties
Difficulty Suggestions
Vertical streaks appear on copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 72.)
Poor copy results when using the
ADF (DCP-185C only) Try using the scanner glass. (See Using the scanner glass on page 18)
Vertical black line appears in
copies (DCP-185C only) Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip. (See Cleaning the scanner on page 72)
Fit to Page does not work properly. Make sure your source document is not skewed. Reposition the document and try
again.
Scanning Difficulties
Difficulty Suggestions
TWAIN/WIA errors appear when
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to
choose the Brother TWAIN/WIA driver.
Poor scanning results when using
the ADF. (DCP-185C only) Try using the scanner glass. (See Using the scanner glass on page 18)
OCR does not work. Try increasing the scanner resolution.
Printing (continued)
Difficulty Suggestions