Brother MFC J6910DW - Manual (Page 99)

Troubleshooting
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Put paper tray #1 (1) and then
tray #2 (2) firmly back in the machine.
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Using both hands, use the finger holds
on each side of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
IMPORTANT
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If the print head is at the right corner as
shown in the illustration, you cannot move
the print head. Re-connect the power
cord. Hold down Stop/Exit until the print
head moves to the middle. Then unplug
the machine from the power source and
take out the paper.
• If ink gets on your skin or clothing
immediately wash it off with soap or
detergent.
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