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Bd drive – Toshiba Qosmio X500 User Manual

Page 162

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User’s Manual

9-9

Troubleshooting

BD drive

For more information, refer to Chapter 4,

Operating Basics

.

Problem

Procedure

You cannot access a

CD/DVD/BD in the drive

Make sure the drive's drawer is securely closed.

Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD/BD

is properly seated. It should lie flat with the label

facing up.
A foreign object in the drawer could block laser

light from reading the CD/DVD/BD. Make sure

there is no obstruction. Remove any foreign

objects.
Check whether the CD/DVD/BD is dirty. If it is,

wipe it with a clean cloth dipped in water or a

neutral cleaner. Refer to the

Media care

section

in Chapter 4,

Operating Basics

, for details on

cleaning.

Some CD/DVD/BDs run

correctly, but others do

not

The software or hardware configuration may be

causing a problem. Make sure the hardware

configuration matches your software's needs.

Check the CD/DVD/BD documentation.
Check the type of CD/DVD/BD you are using.

The drive supports:
BD-ROM:

BD-ROM, BD-ROM(DL),

BD-R, BD-R(DL), BD-RE,

BD-RE(DL)

DVD-ROM:

DVD-ROM, DVD-Video,

DVD-R, DVD-RW, DVD+R,

DVD+RW, DVD-RAM

CD-ROM:

CD-DA, CD-Text, Photo CD

(single/multi-session),

CD-ROM Mode 1, Mode 2,

CD-ROM XA Mode 2

(Form1, Form2), Enhanced

CD (CDEXTRA)

Recordable Disc:

CD-R, CD-RW, DVD-R,

DVD-R(DL), DVD-RW,

DVD+R, DVD+R(DL),

DVD+RW, DVD-RAM, BD-

R, BD-R(DL), BD-RE, BD-

RE(DL)

Check the region code on the DVD. It must

match that on the BD drive. Region codes are

listed in the

Optical Disc Drive

section in

Chapter 2,

The Grand Tour

.