Toshiba Qosmio G20 (PQG21) - Manual (Page 178)

10-8 User’s Manual
Troubleshooting
Hard disk drive
DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics .
Problem Procedure
Computer does not
boot from hard disk
drive
Check if a floppy disk is in the floppy disk drive or
a CD-ROM is in the optical media drive. Remove
any floppy disk and/or CD-ROM and check the
Boot priority. Refer to the Boot Priority section in
Chapter 7, HW Setup .
There may be a problem with your operating
system files. Refer to your operating system
documentation.
Slow performance Your files may be fragmented. Run Disk
Defragmenter to check the condition of your files
and disk. Refer to your operating system’s
documentation or online help for information on
running the Disk Defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem Procedure
You cannot access
a CD/DVD in the drive Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner.