Toshiba Qosmio G20 (PQG21) - Manual (Page 174)

10-4 User’s Manual
Troubleshooting
Self test
When the computer starts up, the self test will be run automatically, and the
following will be displayed:
This message remains on the screen for a few seconds.
If the self test is successful, the computer tries to load the operating
system, depending on how the Boot Priority is set in the TOSHIBA HW
Setup program.
If any of the following conditions are present, the self test failed:
■ The computer stops and does not proceed to display information or
messages except the Qosmio logo.
■ Random characters appear on the screen, and the system does not
function normally.
■ The screen displays an error message.
Turn off the computer and check all cable connections. If the test fails
again, contact your dealer.
Power
When the computer is not plugged into an AC outlet, the battery pack is the
primary power source. However, your computer has a number of other power
resources, including an intelligent power supply and a Real Time Clock
battery. These resources are interrelated and any one could affect apparent
power problems. This section provides checklists for AC power and the
battery. If you cannot resolve a problem after following them, the cause could
lie with another power resource. In such case, contact your dealer.
Overheating power down
If the computer’s internal temperature becomes too high, the computer will
automatically shut down.
S
Problem Procedure
Computer shuts down
and DC IN indicator
blinks orange
Leave the computer off until the DC IN indicator
stops blinking.
It is recommended to leave the computer off until the its interior reaches
room temperature even though the DC IN indicator stops blinking.
If the computer has reached room temperature
and still does not start, or if it starts but shuts
down quickly contact your dealer.
Computer shuts down
and its DC IN indicator
is flashing orange
Indicates a problem with the heat dispersal
system. Please contact your dealer.