Pioneer XC-HM70-K - Manual (Page 27)

Additional Information
27
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Additional Information
Troubleshooting chart
Many potential problems can be resolved by the owner
without calling a service technician.
If something is wrong with this product, check the following
before calling your authorized PIONEER dealer or service
centre.
General
The clock is not set to the correct time.
 Did a power failure occur?
 Reset the clock. (Refer to page 11)
When a button is pressed, the unit does not respond.
 Set the unit to the power stand-by mode and then turn it back
on.
 If the unit still malfunctions, reset it. (Refer to page 29)
No sound is heard.
 Is the volume level set to “Min”?
 Are the headphones connected?
 Are the speaker wires disconnected?
CD player
Playback does not start.
Playback stops in the middle or is not performed properly.
 Is the disc loaded upside down?
 Does the disc satisfy the standards?
 Is the disc distorted or scratched?
Playback sounds are skipped, or stopped in the middle of a
track.
 Is the unit located near excessive vibrations?
 Is the disc very dirty?
 Has condensation formed inside the unit?
Remote control
The remote control does not operate.
 Is the AC power lead of the unit plugged in?
 Is the battery polarity correct?
 Are the batteries dead?
 Is the distance or angle incorrect?
 Does the remote control sensor receive strong light?
Tuner
The radio makes unusual noises continuously.
 Is the unit placed near the TV or computer?
 Is the FM aerial or AM loop aerial placed properly? Move the
aerial away from the AC power lead if it is located nearby.
USB
Device cannot be detected.
 Is there any MP3/WMA file available?
 Is the device properly connected?
 Is it an MTP device?
 Does the device contain AAC file only?
Playback does not start.
 Is it a copyright protected WMA file?
 Is it a false MP3 file?
iPod and iPhone
No sound is produced. No image appears on the TV/monitor.
 The iPod or iPhone is not playing.
 The iPod or iPhone is not properly connected to the unit.
 Is the AC power lead of the unit plugged in?
 The video cable is not properly connected.
 The TV/monitor’s input selection is not properly set.
 The iPod TV out feature has not been set to output video.
 Audio from the iPod/iPhone cannot be heard via the
headphones connected to the unit.
iPod or iPhone will not charge.
 The iPod or iPhone is not making full contact with the
connector.
 Using iPod (3 rd generation).
 The iPod or iPhone is not supported. Refer to Supported iPod,
iPhone and iPad models: on page 17 for compatible models.
“This accessory is not made to work with iPhone” or “This
accessory is not supported by iPhone” appears on iPhone
screen.
 The iPhone battery is low. Please charge the iPhone.
 iPhone is not properly docked.
NETWORK feature
Cannot access the network.
 The LAN cable is not firmly connected. Firmly connect the
LAN cable (page 10).
 The router is not switched on. Switch on the router.
 Internet security software is currently installed in the
connected component. There are cases where a component
with Internet security software installed cannot be accessed.
 The audio component on the network which has been
switched off is switched on. Switch on the audio component
on the network before switching on this receiver.
Playback does not start while ‘Please Wait’ continues to be
displayed.
 The component is currently disconnected from this receiver or
the power supply. Check whether the component is properly
connected to this receiver or the power supply.
The PC or Internet radio is not properly operated.
 The corresponding IP address is not properly set. Switch on
the built-in DHCP server function of your router, or set up the
network manually according to your network environment
(page 21).
 The IP address is being automatically configured. The
automatic configuration process takes time. Please wait.
The audio files stored on components on the network, such
as a PC, cannot be played back.
 Windows Media Player 11 or Windows Media Player 12 is not
currently installed on your PC. Install Windows Media Player
11 or Windows Media Player 12 on your PC.
 Audio files were recorded in formats other than MP3, WAV
(LPCM only), MPEG-4 AAC, FLAC, and WMA. Play back audio
files recorded in MP3, WAV (LPCM only), MPEG-4 AAC, FLAC,
or WMA. Note that some audio files recorded in these formats
may not be played back on this receiver.
 Audio files recorded in MPEG-4 AAC or FLAC are being played
back on Windows Media Player 11 or Windows Media Player
12. Audio files recorded in MPEG-4 AAC or FLAC cannot be
played back on Windows Media Player 11 or Windows Media
Player 12. Try using another server. Refer to the operation
manual supplied with your server.
 The component connected to the network is not properly
operated.
- Check whether the component is affected by special
circumstances or is in the sleep mode.
- Try rebooting the component if necessary.
 The component connected to the network does not permit file
sharing. Try changing the settings for the component
connected to the network.
 The folder stored on the component connected to the network
has been deleted or damaged. Check the folder stored on the
component connected to the network.
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