Konica Minolta bizhub C3850 - Manual (Page 68)

[Maintenance/Troubleshooting] 4-10
4.4 Cannot perform network scanning 4
4.4 Cannot perform network scanning
Description of problem Check points Remedy
Cannot send data. Is the volume per E-mail to
be sent exceeding the maxi-
mum receiving capacity of
the SMTP server? If the volume of one E-mail message ex-
ceeds the maximum capacity of the
SMTP server for reception, an error oc-
curs which will prevent transmission.
Was the transmission proce-
dure carried out correctly? Check the transmission procedure, then
resend the fax.
Are the network settings and
connection correct? Check the network settings and con-
nection.
Is the correct E-mail address
set for this machine? Check the E-mail address of the ma-
chine and configure it.
Are cables connected cor-
rectly? Make sure that the network cable is cor-
rectly connected.
Scanned data cannot be sent
(by SMB TX) to a specified
computer. Is the folder correctly speci-
fied? If the path for the destination folder is
delimited by "/ (slash)", the folder can-
not be specified. Use "\" to specify the
path for the destination folder.
Are you using the correct au-
thentication method? When sending data to a destination PC
running operating software earlier than
Mac OS X 10.3.x, use the NTLMv1 au-
thentication. To a destination PC run-
ning operating system later than Mac
OS X 10.4.x, send data using the
NTLMv2 authentication.
Have you specified a folder
name using more than 13
characters? When sending data to a folder on a PC
running Mac OS X, specify a folder
name using up to 12 characters.
When sending scanned data
(by SMB TX) to a specified
computer, operations take
place slowly. Is [LLMNR] enabled? Disable [LLMNR] using Web Connec-
tion.
When sending scanned data
(by SMB TX) to a specified
computer, a "Server connec-
tion error" occurs. Is the network cable con-
nected? Make sure that the network cable is cor-
rectly connected.
Do packets from this ma-
chine reach the destination? Check that packets from this machine
reach the destination.
If not, take/check the action indicated
below:
•
Replace the network cable with a
new one.
• Check if the wireless settings are
correct if wireless connection is
used. Or replace it with a wired con-
nection.
• If no packets are sent out from this
machine, check the IP settings on
this machine.
• Check that the IP address of the
destination is correctly registered.
When sending scanned data
(by SMB TX) to a specified
computer, a "login error" oc-
curs. Is the [File Path] set correctly
for the destination? Check that the [File Path] of the destina-
tion is correctly registered.
Are you operating as a do-
main user? If you are operating as a domain user,
create a domain user name that is differ-
ent from the local user name. If your do-
main user name is the same as the local
user name, use the same password for
both.