Konica Minolta bizhub C3850 - Manual (Page 56)

[Maintenance/Troubleshooting] 3-15
3.3 Troubleshooting for paper jam 3
Tips
If a paper jam frequently occurs in a specific place, carry out checks, repairs, or cleaning focusing on the
location of the jam.
A paper jam has occurred in the
paper tray. Paper is not loaded in the correct
position in the paper tray. Remove the jammed paper, then
correctly load paper into the pa-
per tray.
The number of sheets in the pa-
per tray exceeds the maximum
capacity. Remove excessive sheets in the
paper tray, then re-load paper
into the paper tray.
The width of the paper guide has
not adjusted to the paper size. Adjust the paper guide in the pa-
per tray to the paper size.
Bent or creased paper has been
loaded into the paper tray. Remove the bent or creased pa-
per, then load new paper into the
paper tray.
Paper is damp. Remove damp paper, then load
new dry paper into the paper
tray.
Envelopes are loaded in Tray
2/3. Load envelopes into Tray 1 or
the Manual Feed Tray.
Thick paper, label sheets, post-
cards, glossy paper, or letter-
heads are loaded in Tray 2/3. Load thick paper, label sheets,
postcards, glossy paper, or let-
terheads into Tray 1 or the Man-
ual Feed Tray.
Label sheets are loaded in an in-
correct orientation. Correct the orientation of label
sheets.
Envelopes are loaded in an in-
correct orientation. Place an envelope with the flap
facing upward.
When the flap is in the long side
of an envelope, load it in the ma-
chine side.
Invalid paper (paper of an invalid
size, thickness, or type) is used. Use our recommended paper.
For information on the available
paper, refer to Chapter 6 "Load-
ing Paper" in [User's Guide: In-
troduction].
The Paper Feed Rollers are dirty. Clean the Paper Feed Rollers.
For details, refer to page 1-5.
Symptom Cause Action