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Konica Minolta bizhub 222 User Manual

Page 83

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6

Troubleshooting

6-2

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The machine does not
start printing although the
print job was completed
on the computer.

The printer driver selected for
printing is not compatible with
the printer controller.

Check the printer name select-
ed.

The network cable, parallel ca-
ble, or USB cable is disconnect-
ed.

Check that the cable is connect-
ed properly.

An error has occurred in this ma-
chine.

Check this machine’s control
panel.

A print job is queued in this ma-
chine, delaying printing.

Check the job order on the Ac-
tive Jobs list of the machine’s
control panel.

“Save in User Box” was select-
ed for the print job.

Check if the print job is stored
on the Box screen of this ma-
chine’s control panel.

“Secure Print” was selected for
the print job.

Check if the print job is held on
the Secure Print screen of this
machine’s control panel.

If the account track settings
have been applied, an unregis-
tered account name (or pass-
word) may have been entered.

Enter the correct account name
(or password).

If the authentication settings
have been applied, an unregis-
tered user name (or password)
may have been entered.

Enter the correct user name (or
password).

Available computer memory
space is not sufficient.

Perform a test print to check
whether printing is possible.

The connection of this machine
to the network is not yet estab-
lished (while connecting to a
network).

Consult with the network admin-
istrator.

The Enhance Security mode
may be enabled on this ma-
chine.

Specify the authentication set-
tings in the Enhance Security
mode. For details, consult with
the network administrator.

A password rule may be ena-
bled on this machine.

Enter the password that meets
the password rule.

Available memory space is not
sufficient.

Add memory.

Symptom

Probable cause

Action

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