Sony COM-1 - Manual (Page 201)

COM-1.US.2-668-393-12(2)
Additional Information…
Troubleshooting
201 201
Text
Symptom Cause or corrective action
Text file cannot be
opened.
 Check that the data is saved into the correct folder
on the internal memory or the “Memory Stick Duo.”
Connection with the computer
Symptom Cause or corrective action
The connecting
screen is not
displayed when the
unit is connected to a
computer with the
USB cable.
 The USB cable is not connected properly.
Disconnect the USB cable, and then re-insert it
straight into the port until it is firmly seated.
 A USB hub is being used. Connecting the unit via a
USB hub may not work and is not supported.
Connect the USB cable directly to the computer.
 There may be a delay for authentication by Windows
Explorer or other software used to transfer audio files.
 Another application running on the computer may
be interfering with the connection to the unit.
Disconnect the USB cable, wait a few minutes, and
reconnect the cable. If the problem persists,
disconnect the USB cable, restart the computer, and
then reconnect the USB cable.
 If you are running the unit from the rechargeable
battery without connecting the AC power adaptor,
connect the AC power adaptor.
 Disconnect the USB cable from the unit, and turn on
the unit by sliding down and holding the POWER
switch. After the HOME menu appears, reconnect
the cable.
The unit is not
recognized by the
computer when
connected to the
computer.
 The USB cable is not connected properly.
Disconnect the USB cable, and then reconnect it.
 A USB hub is being used. Connecting the unit via a
USB hub may not work and is not supported.
Connect the USB cable directly to the computer.
The unit behaves
erratically when it is
connected to the
computer.
 You are using a USB hub or USB extension cable.
Connecting the unit via a USB hub or extension
cable may not work and is not supported. Connect
the supplied USB cable directly to the computer.
Files cannot be
transferred to the unit
from your computer.
 The USB cable is not connected properly.
Disconnect the USB cable, and then reconnect it.
 There is not enough free space in the unit’s memory.
Transfer any unnecessary tracks back to your computer.
Only a small number
of files can be
transferred to the unit.
 There is not enough free space in the unit’s memory.
Move any unnecessary files to the computer to
increase the free space.
Continued 
Index
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Contents