Sony COM-1 - Manual (Page 195)

COM-1.US.2-668-393-12(2)
Additional Information…
Troubleshooting
195 195
Wireless network/Connection
Symptom Cause or corrective action
The unit will not
connect to wireless
network.
 If the unit does not connect to wireless network, or
does not appear on the status bar of the display,
slide and hold down the WIRELESS LAN switch to
disconnect the unit from the wireless network, and
then connect to wireless network again.
 If the unit is automatically connecting to wireless
network other than the one you want to connect to,
select “Connection Manager” from “Tools” on the
Home menu, and then select wireless network you
want to connect to.
 If the network settings of your network equipment
are not correct, adjust the settings as described in the
manuals that came with the networking equipment
and in any information provided by the administrator
of your network.
 The unit is compatible only with the IEEE 802.11b
wireless LAN standard. Both of the IEEE 802.11b
and 802.11g wireless networks may be displayed,
but the unit can connect only to networks capable of
and configured for the 802.11b. Check with the
administrator of your network for the status.
 Depending upon the settings of the wireless
network, the MAC address of the unit may have to
be added to a list on wireless network before the unit
is allowed to connect. The unit’s MAC address is
available by viewing the “Connection Info” screen
of “Network Settings” on the Tools menu.
 The unit is too far from the wireless hotspot. Move
the unit closer to the wireless hotspot.
 Obstacles such as wall, metal, or concrete between
the unit and wireless network may adversely affect
the connection. Try moving the unit to a different
location.
 If there is other equipment nearby using the 2.4 GHz
frequency band (such as a cordless phone, a
microwave oven, or Bluetooth computer equipment),
move the equipment away or turn it off.
 The network service is temporarily not available or
degraded. Check with the administrator of your
network for the status.
Continued 
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