Sony DPP-FP97 - Manual (Page 73)

73 GB
Tro
ubl
es
hoo
ting
Connecting with a computer
Symptom Check Cause/Solutions
The images on the
memory card and
an external device
inserted to the
printer are not
displayed on the
PC. — c The printer does not provide the function
for viewing the memory card or an
external device images from the
computer.
You lost the
supplied CD-ROM
and want to obtain
a new one. — c Please download the printer driver from
the Customer support home page. Or
contact your Sony dealer.
The printer driver
cannot be
installed. • Are you sure that you have
followed the installation
procedures correctly?
c Follow the procedures in the operating
instructions to install the driver
(
.page 53). If an error occurs, restart
your computer and do the installation
procedures again.
• Is another application
program running?
c Exit all applications and then install the
driver again.
• Did you specify the
CD-ROM as the installation
CD-ROM correctly?
c Double-click “My Computer” and then
the CD-ROM icon in the open window.
Follow the procedures in the operating
instructions to install the driver.
— c The USB driver may not be installed
properly. Follow the operating
instructions to install the USB driver
again.
• Is there an anti-virus
program or other program
running on the system?
c If there is an anti-virus program or other
program running on the system, exit it and
then start installing the driver.
• Did you log on using an
Administrator user account?
c To install the driver, log onto Windows
using an Administrator user account.
Continued