Samsung HMX-Q20BN-XAA - Manual (Page 118)

Troubleshooting
114
Appendixes
Symptoms and solutions
If these instructions do not solve your problem, contact your nearest Samsung authorized service center.
Power
Symptom Explanation/Solution
The camcorder does not turn on.
The battery may not be installed in your camcorder. Insert the battery into the camcorder.
The inserted battery may be discharged.
Charge the battery or replace it with a charged one.
If you use the AC power adaptor, make sure it is properly connected to a wall outlet. •
•
•
The power turns off automatically.
Is Auto Power Off set to 5 Min? If no button is pressed for about 5 minutes, the camcorder
is automatically turned off (Auto Power Off). To disable this option, change the setting of
Auto Power Off to Off.
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The battery is almost exhausted. Charge the battery or replace it with a charged one.
•
•
The power cannot be turned off.
Remove the battery or unplug the AC power adaptor, and connect the power supply to the
camcorder again before turning it on. •
The battery discharges quickly.
The temperature is too low.
The battery is not fully charged. Charge the battery again.
The battery has reached the end of its lifespan and cannot be recharged. Use another
battery. •
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•
Display
Symptom Explanation/Solution
The TV screen or LCD display has distorted
images or has stripes at the top/bottom or on
the left/right.
This can occur when recording or viewing a 16:9 ratio image on a 4:3 ratio TV, or vice versa.
For more details, see the display specification.
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Unknown image appears on the LCD screen.
The camcorder is in Demo mode. If you do not want to see Demo images, change the
setting Demo to Off.
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