Posey KeepSafe® Deluxe - Manual (Page 28)

Troubleshooting Guide
Problem: Continuous alarm with patient in bed or chair (see pages 19-23).
Solution: Chair Pad Sensor
• Check that sensor cord and RJ11 plug are clean and undamaged. Check plug connection to
alarm.
• Check sensor pad for creases or damage to vinyl cover.
• Check “neck” of chair sensor pad for signs that urine or other liquids have leaked into pad.
• Check that sensor pad is directly under patient’s weight.
– Pad should be towards front of chair seat if patient normally sits toward front.
– Pad should be towards back of chair seat if posture support is in use or if patient is at risk
of forward sliding.
• Check seating/positioning aids such as wheelchair cushions or wedge cushions. Weight from
these may activate alarm, or prevent sensor from activating.
• Check sensor expiration date. A continuous alarm may indicate sensor is “worn-out” and
should be replaced.
Over or Under Mattress Sensor
• Check that sensor cord and RJ11 plug are clean and undamaged. Check plug connection to
alarm.
• Check sensor pad for creases or damage to vinyl cover.
• Check “neck” of over mattress sensor pad for signs that urine or other liquids have leaked
into pad.
• Patient may not be heavy enough to activate sensor.
– Shoulder Placement – Adjust sensor so it is centered at shoulder blade area and
patient makes contact with pad.
– Try a different sensor location. Most patient weight is normally under buttocks.
• Buttocks Placement - Check that sensor pad is directly under patient’s weight.
Shoulder placement may be needed for a very small individual or restless sleeper.
• A foam pad on top of mattress may diffuse patient’s weight so sensor does not activate.
– Reposition under mattress sensor above mattress, under foam pad.
– Reposition over mattress sensors above foam pad.
• Mattress may not bend easily when head or knee sections are raised or lowered. Some
mattresses are very stiff and may form an air pocket between mattress and frame when bed
is adjusted. This may prevent weight from touching sensor. Try a different sensor location.
• Check sensor expiration date. A continuous alarm may indicate sensor is “worn-out” and
should be replaced.
Chair Belt Sensor
• Check that sensor cord and RJ11 plug are clean and undamaged. Check plug connection to
alarm.
• Check that buckle is securely fastened and there are no loose wires.
Exit Alarm Mat
• Check that there is no weight on sensor.
• Check that sensor cord and RJ11 plug are clean and undamaged. Check plug connection to
alarm.
28 KeepSafe ® Deluxe