Telenav for T-Mobile Supported Devices: v6.0 for BlackBerry smartphones User Manual

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GPS signal weak, Cannot get GPS signal, or No GPS data

Move to an area where your device has a clearer view of the sky and can still connect with your device. Please
note that some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your
device should announce when you have adequate GPS signal again.

Invalid login

Your account number is your 10-digit mobile phone number beginning with area code. Your PIN is a 4-digit
number. Your PIN can be accessed from the Contact option in the TeleNav GPS Navigator Tools/Extras menu.

If for some reason you cannot access your PIN, contact TeleNav Customer Support at 1-888-353-6284 (or dial 611
from your handset).

Low battery

The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged
standard battery, we have used TeleNav GPS Navigator for around 4 hours before it became necessary to connect
the charging cable. If you get a low battery warning, connect a charging cable as soon as possible. In some cases,
you may need to wait a while for the battery to become sufficiently charged so that the GPS receiver will work.

Network signal weak

If the carrier network signal is weak, move to an area where reception is better and try the function that requires
network access again.

TeleNav GPS Navigator encountered an error

TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to
an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to
go. In this case, try to use a nearby address.

TeleNav GPS Navigator not available

If you get an advisory message that TeleNav GPS Navigator is not available, exit the application and then re-launch
it. If the problem recurs, it may be due to a temporary server outage.

Unable to generate a route

TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a
temporary error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map
data in the area around the destination.

Unable to login

Someone may be fraudulently using your account. You will need to change your PIN (see page

) and log in

again.

Unable to reach TeleNav GPS Navigator server

You may see this message for several different reasons: a) your data plan is not active, b) your WIX services are
not enabled, c) you are outside of coverage, d) the data network is currently experiencing difficulties, or
e) the TeleNav GPS Navigator server is not acknowledging your device’s attempt to communicate.

Call TeleNav GPS Navigator Customer Support at 1-888-353-6284 (or dial 611 from your handset).

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