HP EX475 MediaSmart Server - Manual (Page 163)

Product information 8-13
To enable HP to provide the best possible support and service during the
Limited Warranty Period, you may be directed by HP to verify configurations,
load most recent firmware, patches, run HP diagnostics tests, or use HP
remote support solutions where applicable.
HP strongly encourages you to accept the use of or to employ available
support technologies provided by HP. If you choose not to deploy available
remote support capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types of warranty support
service that may be applicable to the HP Hardware Product you have
purchased.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may
include a customer self repair warranty service. If applicable, HP will
determine in its sole discretion that customer self repair is the appropriate
method of warranty service. If so, HP will ship approved replacement parts
directly to you to fulfill your HP Hardware Product warranty service. This will
save considerable repair time. After you contact the HP Technical Support
Center and the fault diagnosis identifies that the problem can be fixed using
one of these parts, a replaceable part can be sent directly to you. Once the
part arrives, replace the defective part pursuant to the provided instructions
and documentation. If further assistance is required, call the HP Technical
Support Center, and a technician will assist you over the phone. In cases
where the replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time, normally thirty (30)
days. The defective part must be returned with the associated documentation
in the provided shipping material. Failure to return the defective product may
result in HP billing you for the replacement.
With a customer self repair, HP will pay all shipping and part return costs
and determine the courier/carrier to be used. If customer self repair applies
to you, please refer to your specific HP Hardware Product announcement. You
can also obtain information on this warranty service on the HP Web site at:
http://www.hp.com/support
Pickup and Return Warranty Service
Your HP Limited Warranty may include a pickup and return warranty service.
Under the terms of pickup and return service, HP will pick up the defective unit