HP Optical Jukeboxes - Manual (Page 86)

A-6 Appendix A
Supplies and Customer Support
Hewlett-Packard Customer Support
Hewlett-Packard Customer Support
If your jukebox fails and the suggestions in this user’s guide and accompanying
documentation do not solve your problem:
• If you have a service contract with HP, contact your local HP Response Center.
Response Centers are found at www.hp.com under the “HP Services and
Support” tab.
• If you do not have a service contract with HP, contact your nearest HP dealer or
sales office. Dealers and sales offices are found at www.hp.com under the “HP
Services and Support” tab.
NOTE Before calling, please record the following information and have it ready when you
contact your service representative.
- model number of your jukebox
- serial number
- brand and model of your host computer
- brand and model of your host computer SCSI adapter
- jukebox application software you are using and its version
- any jukebox driver you may be using that is separate from your
jukebox application software and the version of this driver