HP Systems Insight Manager - Manual (Page 89)

collected by Systems Insight Manager during identification, contract and warranty data will not be
collected.
•
Monthly contract and warranty collection This task collects contract and warranty data every month.
If the required system properties are not entered for a system or automatically collected by Systems
Insight Manager during identification, contract and warranty data will not be collected.
If you want to run the Contract and Warranty Collection task immediately for an updated system, select
Options
→Contract and Warranty Data Collection.
IMPORTANT: Running the contract and warranty collection task more than once a month is not recommended
or needed since the data does not often change.
NOTE: Collecting Contract and Warranty information is limited to once a day.
Viewing contract and warranty status
Overview
The Contract and Warranty Status page is available when you click the CW icon on the system table
view page or the Contract and Warranty Status link on the system page. This page lists System
Information
and contract and warranty details.
NOTE: If you receive an incorrect response for a particular HP brand system after clicking the CW icon
on the system table view page, there might be an entitlement issue with the system. This is not a Remote
Support or an Systems Insight Manager issue. Please contact HP support. You must have a valid serial
number, product ID, and any contract or Care Pack numbers that are applicable.
NOTE: A system can have multiple contracts and warranties.
System Information
•
System Name. The system name or IP address.
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Serial Number. The system serial number. This can be the serial number discovered by Systems Insight
Manager or the number you entered in the Customer-Entered serial number field on the Edit System
Properties page.
•
Product ID/Number The product number. Typically, the product number is the number used to order
a system.
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Product Line. Details about the product line.
Contract
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CCRN (Customer Contract Reference Number). The reference used for the contract as renewed over
time.
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Active Contract. This value is true if an active contract exists.
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Start Date. The start date of an active contract.
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End Date. The end date of an active contract. If no end date is available, this field is blank.
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Contract Status. The possible values are:
A: Active.
•
•
F: The start date is in the future.
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X: Expired.
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E: There is no end date.
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I: The agreement is informal. This status might mean that the agreement is not finalized.
Viewing contract and warranty status 89