HP Systems Insight Manager - Manual (Page 88)

20 Contract and warranty
The Contract and Warranty Status is available when you have a Windows CMS, and the HP Insight Remote
Support Pack is installed. You can view Contract and Warranty status updates for HP systems that have
contract and warranty data collection enabled. Click the Contract and Warranty Status icon to view the
Contract and Warranty Details page for the system.
The following requirements must be met in order to view contract and warranty data in Systems Insight
Manager:
•
The Systems Insight Manager CMS must have connectivity to http://www.hp.com .
•
The Remote Support Pack software must be installed and properly configured. The Remote Support
Software Manager is installed on the CMS during the Systems Insight Manager installation. After the
Systems Insight Manager installation is complete, you must configure the Remote Support Software
Manager to fit your enterprise specifications. Once configured, the Remote Support Software Manager
will download and install the Remote Support tool. The Remote Support tool must be installed, configured,
and registered before you can retrieve contract and warranty data.
•
To collect contract and warranty data for a system, the system's serial number, product ID, and country
code must be present in the system properties. In most cases, the serial number and product ID are
obtained during Systems Insight Manager's identification process. You can enter a serial number and
product ID if needed. It is important to specify the correct country code to ensure accurate information.
If Systems Insight Manager cannot obtain a country code, it defaults to
US. If you have a support
contract, enter an entitlement or obligation identifier and entitlement type if you want to view contract
data.
NOTE: Collecting Contract and Warranty information is limited to once a day.
Viewing contract and warranty information
You can view contract and warranty information by:
•
Clicking the CW icon in the system table view page.
•
Clicking the Contract and Warranty status link on the system page.
•
Viewing a Warranty-Contract report.
•
Searching for systems with contracts or warranties that expire in a specified number of days.
•
Configuring alerts for systems with expiring contracts or warranties.
•
Viewing the initial and monthly contract and warranty data collection tasks.
•
Viewing the Remote Support Eligible collection, which lists systems the Remote Support Pack supports
if you choose to enable them for support and are entitled to support. If a system is enabled without
proper entitlement, events are submitted to the Remote Support tool, but they are not monitored and
will not trigger a response.
NOTE: If you receive an incorrect response for a particular HP brand system after clicking the CW icon
on the system table view page, there might be an entitlement issue with the system. This is not a Remote
Support or an Systems Insight Manager issue. Please contact HP support. You must have a valid serial
number, product ID, and any contract or Care Pack numbers that are applicable.
Collecting contract and warranty data
The following tasks are used to collect contract and warranty data:
•
Initial contract and warranty collection. This task collects contract and warranty data from newly
discovered systems. If the required system properties are not entered for a new system or automatically
Viewing contract and warranty information 88