HP Photosmart C4270 All-in-One Printer - Manual (Page 95)

This section contains the following topics:
• When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
• The minimum system checks screen appears
• A red X appears on the USB connect prompt
• I received a message that an unknown error has occurred
• Some of the buttons are missing in the HP Solution Center
• The registration screen does not appear
• The HP Digital Imaging Monitor does not appear in the system tray
• Uninstall and reinstall the software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Cause: The installation failed to run automatically.
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause: Your system does not meet the minimum requirements to install the
software.
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Cause: Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Chapter 13
92 Troubleshooting
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