HP Photosmart C4270 All-in-One Printer - Manual (Page 122)

Solution: Use photo paper to make borderless copies.
Scan troubleshooting
Use this section to solve these scan problems:
• Scan halts
• Scan fails
• Scan fails because of insufficient computer memory
• Scanned image is blank
• Scanned image is incorrectly cropped
• Scanned image has incorrect page layout
• Scanned image shows dotted lines instead of text
• Text format is incorrect
• Text is incorrect or missing
• The scan feature does not work
Scan halts
Cause: The computer system resources might be low.
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution in the software.
Scan fails
Cause: The computer is not turned on.
Solution: Turn on your computer.
Cause: Your computer is not connected to the HP All-in-One by a USB cable.
Solution: Connect your computer to the HP All-in-One with a standard USB cable.
For more information, see the Setup Guide.
Cause: The HP Photosmart Software might not have been installed.
Solution: Insert the HP Photosmart installation CD and install the software.
For more information, see the Setup Guide.
Cause: The HP Photosmart Software is installed, but is not running.
Solution: Start the software you installed with the HP All-in-One and try scanning
again.
Scan troubleshooting 119
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