HP Deskjet 970cxi Printer - Manual (Page 52)

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Getting Help When Things Go Wrong 4
HP Customer Care
HP DeskJet printers set the
standard for quality and
reliability, so you have
made an excellent choice.
Should you need help,
however, HP Customer Care’s award-winning
service and support is nearby to provide expert
advice on using your HP printer or to answer
specific questions about a problem you are having.
Whether online, by fax, or by phone, you’ll find the
support you need—and you’ll find it fast.
Electronic Support Information
If you have a modem connected to your computer
and subscribe to an online service or have direct
access to the Internet, you can obtain a wide
variety of information about your printer.
HP Customer Care Online
Click your way to a quick solution!
A great place to go for answers to
questions about HP products is HP
Customer Care online at
http://www.hp.com/support/
home_products. You’ll get instant access to
everything from helpful printing tips to the latest
product and software updates—24 hours a day,
seven days a week, all at no charge to you.
HP Customer Care User Forums
They’re friendly. They’re
informative. Check out our online
user forums. Simply review existing
messages left by other HP users to
find the answers you’re looking for.
You can also post your questions, then check back
later for ideas and suggestions from
knowledgeable users and system operators. You
can access the user forums directly from
http://www.hp.com/support/home_products.
Printer Software
Printer software (also referred to as a printer driver)
allows your printer to talk with your computer. HP
provides several options for getting printer
software and updates:
• Download the printer software by accessing
HP’s web site:
http://www.hp.com/support/home_products.
• If you are in the U. S. and need a software
update, you can order by calling
(661) 257-5565. Software updates are available
for the cost of the CDs plus shipping.
• If you are outside the U.S. and cannot
download the driver from HP’s web site, call the
HP Customer Care Center nearest you. See
page 46.
HP Customer Care Repair
If your HP printer is ever in need
of repair, simply call the HP
Customer Care Center. A trained
service technician will diagnose
the problem and coordinate the
repair process for you. This service is free during
your printer’s standard warranty. Beyond the
warranty period, repairs are charged on a time and
materials basis.