HP Deskjet 970cxi Printer - Manual (Page 46)

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Getting Help When Things Go Wrong
Basic Troubleshooting
The following table lists the most common printing problems and their solutions.
What if... Check this...
You have problems with
installation. • Make sure your printer is on and all connections are secure.
• Close any virus protection programs that are running on your computer.
• Insert the printer software CD into your computer, select
Uninstall from the
Installer, then repeat the installation procedure.
• If you have been using Apple’s QuickDraw GX software, turn it off. Your HP DeskJet
printer is not compatible with QuickDraw GX.
• If you are still having problems with the installation, call an authorized HP dealer
or HP Customer Care representative. For the phone number of the support center
nearest you, see “HP Customer Care by Phone” on page 46.
Printer software isn’t working
from the CD. • Make sure your CD-ROM drive is working by inserting a CD that you know works.
• If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 46.
Something unexpected
happened during
installation or you need to
uninstall the printer driver
for any reason. 1 Insert the printer software CD into your computer.
2 Select Uninstall from the Installer, then repeat the installation procedure.
Text or graphics are in the
wrong place. • Make sure you have selected the correct orientation (portrait or landscape) on the
Page Setup dialog box. See“Page Setup - Controlling Page Layout” on page 10.
• Make sure the media is correctly oriented in the IN tray.
• Make sure the paper guides fit snugly against the media.
The printer is really slow. • Check the amount of RAM and processor speed in your computer (see page 57).
• Having less than 100 MB of free space on your computer’s hard drive can mean
longer processing times.
• Check the printer driver that you are using. Be sure to regularly check the HP web
site at http://www.hp.com/support/home_products for the most recent software
updates.
• Large, complex documents containing graphics or photographs print slower than
text-only documents.
• When printing photographs, select Best or Normal print quality.
• You may be running numerous software programs simultaneously. Exit one or
more of the programs.
• Third-party devices connected between your printer and your computer can slow
the printer.
• Printing over a network can cause the printer to print slower.