Storage user name and passwords – HP StoreFront Mobile Access Software User Manual

Page 40

• Ensure that a firewall exception exists for the Communication port and that the HP MIF for Mobile
service is running.

Mobility Setup Tool message. Error: unable to connect to the Mobile Access
Server. Make sure HP Mobile Gateway is running

Resolution:

• Ensure that a firewall exception exists for the Server Configuration port and that the HP Mobile
Gateway service is running.

Mobility Setup Tool message. Error: could not find the 3PAR service. Verify
the 3PAR Mobile Content Provider is running

Resolution:

• Ensure that a firewall exception exists for the 3PAR Content Provider port and that the HP 3PAR
Mobile Content Provider service is running.

Server is slowed when processing many HP 3PAR StoreServ failed tasks

HP StoreFront Mobile Access servers check every 5 minutes for failed tasks that are reported from
monitored HP 3PAR StoreServ systems. If there are many failed tasks, server performance can be
slowed, resulting in slow rendering of information on the app.

Workaround. HP recommends that administrators take steps to keep the number of reported HP
3PAR StoreServ failed tasks under 100. Also, administrators can edit an HP StoreFront Mobile
Access server configuration file so that the failed tasks checker runs less frequently.

The following example shows the interval set to 10 minutes (600 seconds). Lines that begin with
a # character are remarks.

Open the 3PARMCS.cfg file in a text editor.

• On 32-bit servers the file is in C:\Program Files\Hewlett-Packard\HP StoreFront
Mobile Access Server\MGROOT\config\

• On 64-bit servers the file is in C:\Program Files (x86)\Hewlett-Packard\HP
StoreFront Mobile Access Server\MGROOT\config\

• If a 3PARMCS.cfg file is present, go to step 2.

• If a 3PARMCS.cfg file is not present, create one by copying and pasting the 3PARMCS.cfg
template file from \3PARMCS.

Change the taskAgingPollInterval value to 600.

Save the edited 3PARMCS.cfg file.

Restart the HP 3PAR Mobile Content Provider service for the changes to take effect.

Storage user name and passwords

Issues in connecting to HP 3PAR storage systems can be related to user names and passwords. In
HP StoreFront Mobile Access apps, the Connect screens limit the entries as follows:

• Passwords. A maximum of 8 characters can be entered.

• User names. A maximum of 31 characters can be entered.

These limits may be different than limits for the HP 3PAR storage systems being monitored.

Troubleshooting