HP StoreFront Mobile Access Software - Manual (Page 38)

4 Troubleshooting
For additional troubleshooting information, see the HP StoreFront Mobile Access Release Notes.
App screens show different notification counts
Symptom. In an app, the notification counts on a parent screen and its child screens are different.
For example, on the Drive Cages summary screen, cage2 shows 10 notifications, but the details
screen for cage2 shows 9 notifications.
Resolution. This does not indicate incorrect behavior. In this example, cage2 itself has 1 notification,
and there are 9 notifications for components in cage2 (total of 10). On the details screen for cage2
only the notifications for its components are counted (total of 9).
Cancelling a server installation
Symptom. After cancelling installation of HP StoreFront Mobile Access server software, you later
attempt to run the installation again but see a message that the software is already installed.
Resolution. If this happens, use Windows to uninstall HP StoreFront Mobile Access server software,
then run the installation again.
Compatibility and upgrade related problems
HP StoreFront Mobile Access provides the following messages to help users and administrators
diagnose and resolve upgrade and compatibility related problems:
App message 1. Connection Error: Specified server does not support
application version
. This message can appear when using the Select Mobile Access Server
screen.
Resolution. Ensure that the app on the mobile device and the server software are at the same
version level. If the server software has been upgraded, the mobile device user will need to install
the corresponding version of the app.
App message 2. Connection Error: Failed to initiate successful communication
session with the Mobile Access Server. Contact your administrator
. This
message can appear when using any of the Device Authorization screens.
Resolution. Ensure that the app on the mobile device and the server software are at the same
version level. If the server software has been upgraded, the mobile device user will need to install
the corresponding version of the app.
App message 3. Connection Error: A communication error occurred and the
mobile application was unable to connect to the selected storage systems
.
This message can appear after the Connect More screen and the user has been redirected back
to the Select Mobile Access Server screen.
Resolution. Ensure that the app on the mobile device and the server software are at the same
version level. If the server software has been upgraded, the mobile device user will need to install
the corresponding version of the app.
Device access limit warnings
For general information, see “Device access limit” (page 22) .
Mobility Setup Tool message. The device access limit cannot be changed to a
value less than the currently authorized devices. Revoke devices
to lower limit. This message can appear when using the Mobility Setup Tool change
deviceAccessLimit command and the new limit that is entered is lower than the current number
of mobile devices.
38 Troubleshooting