HP StoreFront Mobile Access Software - Manual (Page 39)

Resolution. This message warns that the limit was not changed. You should resolve the discrepancy,
either by revoking access for some mobile devices or raising the limit, as appropriate.
Mobility Setup Tool message. Error: The device access limit default of 100 is
less than the currently authorized devices. The value could
not be changed. Revoke devices to lower limit. . This message can appear when
using the Mobility Setup Tool default deviceAccessLimit command and the default (100)
is lower than the current number of mobile devices.
Resolution. This message warns that the limit could not be changed. You should resolve the
discrepancy, either by revoking access for some mobile devices or by raising the limit, as
appropriate.
Mobility Setup Tool command not recognized
Windows message. Error: login failed. Mobile Access Server
username/password missing. '' is not recognized as an internal
or external command, operable program or batch file .
Resolution. A Windows command line message can appear when an argument in a Mobility Setup
Tool command contains a special character. For example, if a command includes the argument
dog&cat
an error message is displayed because & is a special character. Enclose arguments that
contain special characters in quotes. See also Special Characters .
Network related problems
HP StoreFront Mobile Access provides the following messages to help administrators diagnose
and resolve network related problems:
App message. Communication Error: Connection to the Mobile Access Server
failed. If server and port values are correct contact your administrator
.
Resolution:
• Ensure that a firewall exception exists for the Mobile Access Server port.
• Ensure that the user is entering the correct IP address (or server name) and port number for the
HP StoreFront Mobile Access server.
• Ensure that the HP Mobile Gateway service is running.
• If the app is connected to a corporate network using VPN, ensure that the mobile device is
connected to the corporate VPN.
• If the mobile device is being used outside of a corporate network, ensure that the network has
been configured to give access to the app outside of the corporate network.
App message. Communication Error: Failed to initiate successful
communication session with the Mobile Access Server. Contact your
administrator .
Resolution: Ensure that a firewall exception exists for the Communication port.
App message. Communication Error: Failed to communicate with the 3PAR
Mobile Content Provider service. Contact the System Admin to report
this issue .
The app has connected but cannot communicate with the 3PAR Mobile Content Provider component.
Resolution: Ensure that a firewall exception exists for the 3PAR Content Provider Port.
Mobility Setup Tool message. Error: could not find the login service. Verify
HP Mobile Gateway and HP MIF for Mobile services are running
.
Resolution:
• Ensure that a firewall exception exists for the Server Configuration port and that the HP MIF for
Mobile service is running.
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