Server information you need – HP ProLiant DL120 G5 Server User Manual
Page 74
Troubleshooting 74
IMPORTANT:
Collect the appropriate server information ("
) and operating system information ("
Operating system information you need
) before contacting HP for support.
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator webp
•
In other locations, see the Contact HP worldwide (in English) webpage
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
ontact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Pack
•
In other locations, see the Contact HP worldwide (in English) webpage
Server information you need
Before contacting HP, collect the following:
•
All information from any troubleshooting efforts to this point.
•
A printed copy of the system and operating environment information and a copy of any historical
data that might be relevant. If possible, obtain an electronic copy of this information to send by e-
mail to a support specialist. To collect this information, run the Survey Utility (if available) and refer
to the server documentation.
•
A list of the system components:
o
Product, model, and serial number
o
Hardware configuration
o
Add-on boards
o
Monitor
o
Connected peripherals such as tape drives
•
A list of all third-party hardware and software:
o
Complete product name and model
o
Complete company name
o
Product version
o
Driver version
•
Any notes describing the details of the problem, including recent changes to the system, the events
that triggered or are associated with the problem, and the steps needed to reproduce the problem.
•
Notes on anything nonstandard about the server setup.
•
Operating system information ("
Operating system information you need