Hp software installation suggestions, Solve network problems – HP Officejet Pro 8100 ePrinter - N811a N811d User Manual
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Check the printheads and ink cartridges
•
Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, color-coded slot. Press down firmly on each one to ensure proper
contact. The printer cannot work if they are not all installed.
•
Make sure that the printhead latch is closed correctly.
•
If the display shows a printhead error message, clean the contacts on the
printheads.
HP software installation suggestions
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
For more information, see System requirements
•
Make sure that the computer meets at least the minimum system requirements.
•
In the Windows Device Manager, make sure that the USB drivers have not been
disabled.
•
If you are using a computer running Windows, and the computer cannot detect
the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation
CD) to perform a clean uninstallation of the printer driver. Restart your computer,
and reinstall the printer driver.
Verify installation preliminaries
•
Make sure to use the installation CD that contains the correct HP software for
your operating system.
•
Before installing HP software, make sure that all other programs are closed.
•
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
•
If the computer cannot recognize the installation CD in the CD-ROM drive,
inspect the installation CD for damage. You can download the printer driver from
the HP websit
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
•
If you are unable to install the HP software, verify that:
You can access HP Home Network Diagnostic Utility on the HP website for help
in setting up a network.
◦
All cable connections to the computer and the printer are secure.
◦
The network is operational and the network hub is turned on.
◦
All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
Chapter 5
70
Solve a problem