HP Surestore 5200ex series Optical Disk Drives - Manual (Page 54)

A-14 Appendix A
Supplies and Customer Support
Warranty
3. Enclose the completed Service Information Form (included in this section).
Service Information Form
Make a photocopy of this form, complete it, and ship it with your equipment.
Service cannot begin until we have this information. Be sure you have followed the
repacking guidelines listed earlier in this section of the manual. You will be
returning your equipment to the HP Field Repair Center or an authorized HP Dealer
Repair Center.
Who is returning this drive?
Company/Institution_____________________________________
____________
Date _____________
Person to Contact_________________________________Phone
_____________
Alternate
Contact_________________________________Phone___________
___
What is being sent?
Model Number_____________________ Serial Number ____________________
Have you included an optical disk? Yes_____ No ______
Returning Shipping Address:
__________________________________________________________________
__________________________________________________________________
How will you pay for the repairs?
Except for contract and warranty services, a credit card number or purchase order
number and authorized signature must accompany any request for service. Standard
repair prices may be obtained by contacting a Repair Center.
Warranty: purchased/received date _______________________________
(Enclose proof of purchase or receiving document indicating original received date.)