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Problem, What to do, Unable to read from a disk (continued) – HP Surestore 5200ex series Optical Disk Drives User Manual

Page 36: Can you read from another disk, If in windows 3.x, does your application support, If in windows 95 or nt and using 1,024 bytes per, Is the environment dusty? if you are not having, If steps above are unsuccessful, further informa, If an answer is not on the web site, go to appen

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Chapter 3

Operating the Disk Drive

Troubleshooting

Problem

What to Do

Unable to read from
a disk (continued) •

Can you read from another disk?

If in Windows 3.x, does your application support 1,024
bytes per sector media?

If in Windows 95 or NT and using 1,024 bytes per sector
disks, boot your system with this density disk in the drive.

Is the environment dusty? If you are not having the same
problems with other disks, you may want to clean the disk.
See “Cleaning Disks” at the end of Chapter 2.

If steps above are unsuccessful, further information may be
on the optical web site at
www.hp.com/isgsupport/optical/index.htm

If an answer is not on the web site, go to Appendix A for
further support information.