HP Surestore 5200ex series Optical Disk Drives - Manual (Page 38)

3-10 Chapter 3
Operating the Disk Drive
Troubleshooting
Problem What to Do
Unable to write to a
disk (continued)
• Eject the disk and check that the disk is a rewritable disk
and that the write-protect tab is in the “write” position.
• Try writing to another, similar disk.
• Is the environment dusty? If you are not having the same
problems with other disks, you may want to clean the disk.
See “Cleaning Disks” at the end of Chapter 2.
• If steps above are unsuccessful, further information may be
on the optical web site at
www.hp.com/isgsupport/optical/index.html
• If an answer is not on the web site, go to Appendix A for
further support information.
Disk “reads” are
slow
• Is the environment dusty? If you are not having the same
problems with other disks, you may want to clean the disk.
See “Cleaning Disks” at the end of Chapter 2.
• If cleaning does not correct the problem, further information
may be on the optical web site at
www.hp.com/isgsupport/optical/index.html
• If an answer is not on the web site, go to Appendix A for
further support information.