HP Deskjet 990cxi Printer User Manual

Page 56

Problems?: Troubleshooting Tips

Print quality is poor.
(continued)

You may need to clean the print
cartridges.

You may have forgotten to remove
the vinyl tape from the print
cartridge.

Make sure that you have removed the protective piece of vinyl tape on each
of the print cartridges. See “Replacing Print Cartridges” on page 37.

The print cartridges may be out of
alignment.

If the color and black ink aren’t lining up on the printed page, go to the

deskjet

Utility

located in the Utilities folder in your hard drive’s main

directory, click the

Calibrate

tab, then click the

Align

button. See “hp

If the print is smearing, you may be
using too much ink.

Click

Normal

Draft

instead of Best on the

Paper Type/Quality

dialog

box. See “Paper Type/Quality” on page 11. You may also want to decrease ink

Density

or increase

Dry Time.

1 Choose

Print

from the

File

menu.

2 Choose

Ink Controls

from the

General

menu.

3 Use the sliders to adjust ink density and ink drying time.

Is there a problem with your printout? Continued

What is the problem?

Possible cause

To solve the problem…