HP Deskjet 990cxi Printer - Manual (Page 45)

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Problems?: Troubleshooting Tips
The software did not install
correctly.
OR
You need to uninstall the
printer software for any reason. • There may be a conflict with
your virus protection program.
OR
• There may be a conflict with
another software program.
OR
• There may be a conflict with a
peripheral device connected to
the printer.
1 Make sure your printer is on and all connections are secure.
2 Close any virus protection programs that are running on your
computer.
3 Insert the printer software CD into your computer, select Uninstall from
the Installer, then repeat the installation procedure.
4 If you have been using Apple’s QuickDraw GX software, turn it off. Your
hp deskjet printer is not compatible with QuickDraw GX.
5 If you are still having problems with the installation, call an authorized
hp dealer or hp Customer Care representative. For the phone number of
the support center nearest you, see “hp Customer Care by Phone” on
page 64.
The printer software won’t install, what’s wrong? Continued
What is the problem? Possible cause To solve the problem…