HP LaserJet M3027 Multifunction Printer series User Manual
Page 160

Step
number
Verification step
Possible problems
Solutions
4
Does the device copy?
Poor copy quality from the ADF.
1.
If the print quality from the internal tests
and the copy from the flatbed were
acceptable, clean the ADF scanning
strip. See
.
2.
If the ADF is damaged, contact
HP Customer Care. See
or the support flyer
that came in the device box.
Media does not move smoothly through the
ADF path.
1.
Make sure that the media
HP specifications. See
2.
Clean the ADF roller and separation
pad. See
.
3.
If the problem persists, replace the
ADF roller. Contact HP Customer
Care. See
or the support flyer that
came in the device box..
4.
If the problem persists, replace the
ADF. Contact HP Customer Care. See
or the
support flyer that came in the device
box.
Poor copy quality from the flatbed.
1.
If the print quality from the internal tests
and the copy from the ADF were
acceptable, clean the flatbed glass.
See
.
2.
If, after performing the maintenance,
the problem persists, see
.
If the error persists, contact HP Customer Care. See
or
the support flyer that came in the device box.
148 Chapter 11 Problem solving
ENWW