Brother MFC-795CW - Manual (Page 161)

Troubleshooting and Routine Maintenance
145
B
Cannot receive a fax.
(continued)
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the ring delay setting:
„ If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to
1 ring. (See Ring Delay on page 47.)
„ If the answer mode is set to Manual, reduce the number of rings programmed
on your answering machine to 2.
„ If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
„ If you received the test fax successfully, your machine is operating properly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
„ If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
If you are using a telephone answering machine (Manual mode) on the same line
as the Brother machine, make sure your answering machine is set up correctly.
(See Connecting an external TAD (telephone answering device) on page 66.)
1 Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2 Remove the protective cap from your Brother machine’s EXT jack, and then
plug the telephone line cord from your answering machine into the EXT jack.
3 Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4 Record the outgoing message on your answering machine.
„ Record five seconds of silence at the beginning of your outgoing
message.
„ Limit your speaking to 20 seconds.
„ End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 5 1 and Start to send a fax.”
5 Set your answering machine to answer calls.
6 Set your Brother machine’s Receive Mode to Manual. (See Choose the
correct Receive Mode on page 44.)
Make sure your Brother machine’s Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone. (See Easy Receive on page 48.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference on page 150.)
Receiving Faxes (continued)
Difficulty Suggestions