Alicat Flow Vision SC - Manual (Page 36)

36
Troubleshooting and FAQs
If you have Flow Vision™ SC installed and running, the Help Menu (page 12)
may provide the answer you are looking for.
My Alicat device will not connect to Flow Vision™ SC.
1. Check all connections between Alicat device and computer.
2. Make sure Alicat unit is powered.
3. Make sure Alicat unit communication is set to 19,200 baud.
4. Verify that the communication cable is built correctly and installed
properly.
5. Verify that a connection can be made with the computer using Windows®
HyperTerminal® and following the instructions in the manual that
accompanied your flow device.
Flow Vision™ SC will not start when I put the CD into my CD/DVD drive.
Your computer may not be able to run the autorun script. Try to run the Flow
Vision™ SC setup.exe program from the drive directory using Windows ®
Explorer ®
Flow Vision™ SC will not install properly.
1. Verify that your computer meets the minimum requirements to run Flow
Vision™ SC.
2. If your computer meets the requirements and the problem persists please
contact Alicat directly for support.
The process information displayed on my Alicat device and on the Flow
Vision™ SC screen don’t always match.
In the configure menu the polling rate will dictate how often the Flow Vision™
SC screen is updated.
Flow Vision™ SC and the display on my Alicat device don’t always
match at zero flow.
The Alicat flow device comes with programming to help stabilize the display
at zero flow. The Flow Vision™ SC display will not have this stabilization
feature and will show minute fluctuations at zero, while the device’s display
will be a solid zero. This slight difference in reading is normal.
I can’t find my captured flow data.
Click on the Script. Choose open folder.