0 accessories and replacement parts, 0 warranty and service, 1 warranty provisions – In-Situ RDO PRO Process Optical Dissolved Oxygen Sensor Manual User Manual
Page 24: 2 obtain repair service, Accessories and replacement parts, Warranty and service, Warranty provisions, Obtain repair service
8.0 Accessories and Replacement Parts
Accessory
Order No.
RDO PRO Sensor Cap Replacement Kit................................................................................ 0084230
RDO PRO Calibration Kit ....................................................................................................... 0088890
Manual, RDO PRO Probe ...................................................................................................... 0089662
RDO PRO Communication Device Kit……………..…………………………………………….....0081100
9.0 Warranty and Service
9.1
Warranty Provisions
In-Situ Inc. provides a 3-year limited warranty on the RDO PRO Instrument. Complete warranty
provisions and the return material authorization (RMA) form are located on the In-Situ website.
9.2
Obtain Repair Service
The RDO PRO contains no user-serviceable parts. Do not attempt to open the instrument case or
service the unit yourself.
If you suspect that your probe is malfunctioning and repair is required, you can help assure efficient
servicing by following these guidelines:
Call In-Situ Technical Support: 800-446-7488 or 970-498-1500 (option 3), or email: support@in-
situ.com.
1. Have the product model and serial number handy. The probe serial number is engraved on the
probe housing.
2. Be prepared to describe the problem, including how the instrument was being used and the
conditions noted at the time of the malfunction.
3. If Technical Support determines that service is needed, they will ask that your company pre-
approve a specified dollar amount for repair charges. When the pre-approval is received,
Technical Support will assign an RMA (Return Material Authorization) number.
4. Clean the instrument, sensor, and cable. Pack in the original shipping box, if possible. Include
any supporting information.
5. Mark the RMA number clearly on the outside of the box with a marker or label.
6. Send the package, shipping prepaid, to
In-Situ Inc.
ATTN: RMA (your RMA number here)
221 East Lincoln Ave.
Fort Collins, CO 80524
The warranty does not cover damage during transit. We recommend that the customer insure all
shipments. Warranty repairs will be shipped back prepaid.
Page 24
Accessories and Replacement Parts