APC SMARTSLOT DP300E - Manual (Page 29)

23
Checking Operation continued
If problems
persist
For problems not covered in the troubleshooting chart (see
“Troubleshooting: Table 4,” on page 22) or for persistent
problems, follow this procedure:
1 Note the serial number and date of purchase of the
the Triple Chassis. Contact APC Customer Sup-
port at the phone number or address that is listed
on the back cover of this manual.
2 Be prepared to provide a description of the prob-
lem. A technician will help solve the problem over
the phone, if possible, or will give you a return
material authorization (RMA) number.
3 If the the Triple Chassis is under warranty, repairs
are free of charge. If the warranty has expired,
there will be a nominal charge for repair.
4 Pack the the Triple Chassis carefully in its original
packaging, if possible. Do not use polystyrene
beads for packing. Damage sustained in transit is
not covered under the warranty. Enclose a letter in
the package with your name, address, RMA num-
ber, a copy of the sales receipt, daytime phone
number, and payment (if applicable).
5 Mark the RMA number clearly on the outside of
the shipping carton. The factory will not accept
any materials without this marking.
6 Return the the Triple Chassis by insured, prepaid
carrier to the address given to you by APC
Customer Support.