LumaSense Technologies MCS640 Manual - Manual (Page 7)

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Section 1 General Information
1.6 Procedure for Factory Repair and Return
Do not disassemble any LumaSense instrument unless authorized by the factory.
Unauthorized disassembly will void your warranty. If the instrument malfunctions, notify
your local LumaSense representative (or call 1-408-727-1600 or fax 1-408-727-1677). If
necessary, they will authorize the return of your instrument.
Pack the instrument in its original packing, or a carton with sufficient padding to prevent
further damage. Please include a note describing the problem (be specific) or describe
the services requested. Be sure to provide an approved purchase order number even if the
instrument is under warranty, the name and telephone number of the person to contact
should questions arise, and ship to the address below.
Within the United States, ship via United Parcel Service (UPS) to:
LumaSense Technologies
RMA # __________
3301 Leonard Court
Santa Clara, CA 95054-3316 USA
Shipping from outside the United States:
Please use a shipper such as UPS, FedEx or other established company. Do not ship
by mail. If shipping by UPS, or FedEx, please check the waybill box which states
“Shipping and Duty to be charged to Shipper.” Also state UPS or FedEx to clear customs.
Shipping documents must state in English “Goods originated in the USA being returned
temporarily for repairs.” Failure to comply with these instructions will result in U.S.
Customs and Import duties being added to the repair cost.