Watlow Series 93 - Manual (Page 2)

Safety Information
We use note, caution and warning symbols throughout this book to draw your attention to
important operational and safety information.
A “NOTE” marks a short message to alert you to an important detail.
A “CAUTION” safety alert appears with information that is important for protecting your
equipment and performance. Be especially careful to read and follow all cautions that apply to
your application.
A “WARNING” safety alert appears with information that is important for protecting you, oth-
ers and equipment from damage. Pay very close attention to all warnings that apply to your
application.
The safety alert symbol, ç (an exclamation point in a triangle) precedes a general CAUTION
or WARNING statement.
The electrical hazard symbol, Ó (a lightning bolt in a triangle) precedes an electric shock haz-
ard CAUTION or WARNING safety statement.
Technical Assistance
If you encounter a problem with your Watlow controller, review your configuration informa-
tion to verify that your selections are consistent with your application: inputs, outputs,
alarms, limits, etc. If the problem persists, you can get technical assistance from your local
Watlow representative (see back cover), by e-mailing your questions to wintechsupport@wat-
low.com or by dialing +1 (507) 494-5656 between 7 a.m. and 5 p.m., Central Standard Time
(CST). Ask for for an Applications Engineer. Please have the following information available
when calling:
• Complete model number • All configuration information
• User’s Manual • Factory Page
Warranty
The Series 93 is manufactured by ISO 9001-registered processes and is backed by a three-year
warranty.
Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-5300, for a Return Material Authorization
(RMA) number before returning any item for repair. If you do not know why the product
failed, contact an Application Engineer or Product Manager. All RMA’s require:
• Ship to address • Bill to address
• Contact name • Phone number
• Method of return shipment • Your P.O. number
• Detailed description of the problem • Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an RMA number from the Customer Service Department is required
when returning any product for credit, repair or evaluation. Make sure the RMA number is on
the outside of the carton and on all paperwork returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it and try to verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a repair order, replacement order or issue
credit for material returned. In cases of customer mis-use, we will provide repair costs and
request a purchase order to proceed with the repair work.
5. To return products that are not defective, goods must be be in new condition, in the origi-
nal boxes and they must be returned within 120 days of receipt. A 20 percent restocking
charge is applied for all returned stock controls and accessories.
6. If the unit is unrepairable, you will receive a letter of explanation. and be given the option
to have the unit returned to you at your expense or to have us scrap the unit.
7. Watlow reserves the right to charge for no trouble found (NTF) returns.
The Series 93 User’s Manual is copyrighted by Watlow Winona, Inc., © October 2003 with all
rights reserved. (2405)
ç
CAUTION or
WARNING
Ó
Electrical
Shock Hazard
CAUTION or WARNING