Watlow QPAC - Manual (Page 31)

QPAC User's Guide 31 Appendix
Warranty
Warranty
The QPAC is warranted to be free of defects in material and workmanship
for 36 months after delivery to the first purchaser for use, providing that
the units have not been misapplied. Since Watlow has no control over their
use, and sometimes misuse, we cannot guarantee against failure. Watlow's
obligations hereunder, at Watlow's option, are limited to replacement, repair
or refund of purchase price, and parts which upon examination prove to be
defective within the warranty period specified. This warranty does not apply
to damage resulting from transportation, alteration, misuse or abuse.
Returns
1. Call Watlow Customer Service, 507-454-5300, for a Return Material Au-
thorization (RMA) number before returning any item for repair. We need
this information:
• Ship-to address
• Bill-to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an RMA number, from the Customer Service Depart-
ment, is needed when returning any unused product for credit. Make
sure the RMA number is on the outside of the carton and on all paper-
work returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it and try to verify the rea-
son for returning it.
4. In cases of manufacturing defect, we will enter a repair order, replace-
ment order or issue credit for material returned.
5. To return products that are not defective, goods must be be in new con-
dition, in the original boxes and they must be returned within 120 days of
receipt. A 20 percent restocking charge is applied for all returned stock
controls and accessories.
6. If the unit is unrepairable, it will be returned to you with a letter of expla-
nation.
7. Watlow reserves the right to charge for no trouble found (NTF) returns.