Teledyne LeCroy PXD222 - Manual (Page 6)

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ISSUED: November 2001 PXD222-OM-E Rev A
PXD 222 Digitizer
Take Advantage Of Maintenance Agreements
We offer a variety of services under the heading of Maintenance Agreements. These give
extended warranty and allow you to budget maintenance costs after the initial one-year warranty
has expired. Installation, training, enhancements, and on-site repairs — among other services —
are available through special supplemental support agreements. Inquire at your LeCroy customer
service center or national distributor.
Obtain Assistance
Help with installation, calibration, and the use of your PXD 222 Digitizer scope in a range of appli-
cations is also available from your customer service center.
Within the warranty period, transportation charges to the factory will be your responsibility, while
products under warranty will be returned to you with transport prepaid by LeCroy. Outside the war-
ranty period, you will have to provide us with a purchase order number before the work can be
done. You will be billed for parts and labor related to the repair work, as well as for shipping.
You should prepay return shipments. LeCroy cannot accept COD (Cash On Delivery) or Collect
Return shipments. We recommend using air freight.
Stay Up-to-Date
To maintain your PXD 222 Digitizer’s performance within specifications, have us calibrate it at
least once a year. LeCroy offers state-of-the-art technology by continually refining and improving
the instrument’s capabilities and operation. We frequently update both firmware and software dur-
ing service, free of charge during warranty.
Return a Product for Service or Repair
If you do need to return a LeCroy product, identify it by its model
and serial numbers. Describe the defect or failure, and provide your
name and contact number.
For factory returns, use a Return Authorization Number (RAN),
obtainable from customer service. Attach it so that it can be clearly
seen on the outside of the shipping package to ensure rapid for-
warding within LeCroy.
Return those products requiring only maintenance to your customer
service center.
NOTE: If you need to return
your digitizer, use the origi-
nal shipping carton. If this
is not possible, the carton
used should be rigid. The
digitizer should be packed
so that it is surrounded by a
minimum of four inches
(10cm) of shock absorbent
material.