Maintenance features
Update Firmware
The firmware of the SmartView World can
be updated remotely in order to install new
functionality or special features.
A new firmware update is a binary file, which
can be sent to you by email. If the firmware
file is compressed (file suffix.zip) then you must
unzip it before you can proceed. Under the
Windows operating system you may use WinZip
for decompression. Other operating systems
might provide a program called unzip.
Before you can start updating the firmware of
the SmartView World the new decompressed
firmware file must be accessible on the system that you use for connecting to
the SmartView World.
Updating the IP section firmware is a three-stage process:

• Firstly the new firmware file is uploaded onto the SmartView World. In

order to do that you need to select the file on your local system using the
browse button of the Upload Firmware panel. Once the firmware file has
been uploaded, it is checked whether it is a valid firmware file and whether
there were any transmission errors. In case of any error the Upload Firmware
function will be aborted.

• Secondly, if everything went well, you will see the Update Firmware panel.

The panel shows you the version number of the currently running firmware
and the version number of the uploaded firmware. Pressing the update
button will store the new version over the old one. Attention: this process
is not reversible and might take some minutes. Make sure the SmartView
World power supply won’t be interrupted during the update process,
because this may cause an unusable device.

• Thirdly, after the firmware has been stored, the panel will request you to

reset the SmartView World manually. Half a minute after the reset, the
SmartView World will run with the new firmware version and should be
accessible. However, you are requested to login once again.

IMPORTANT: The three-stage firmware update process and complete
consistency check ensure that making a mistake in updating the firmware
almost impossible. However, only experienced administrators should
perform a firmware update. Make sure the SmartView World power
supply won’t be interrupted.

Access the Data file for support
This link allows you to download the SmartView World data file with
support information. This is an XML file with certain customised support
information like the serial number, etc. You may send this information
along together with a support request. It will help us troubleshooting your
problem.

Reset SmartView World (IP section)
This part allows you to reset the SmartView World. This function is mainly
needed to activate a newly updated firmware. A reset will close all current
connections to the administration console or to the Remote Console. The
whole process will take about half a minute.