Further information, Troubleshooting, Getting assistance – Adder Technology Switch User Manual
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HT
Further information
This chapter contains a variety of information, including the following:
• Troubleshooting - see below
• Getting assistance - see right
• Appendices
• Appendix 1 -
• Appendix 2 -
• Appendix 3 -
• Appendix 4 -
Cable and connector specifications
•
Other products in the SmartView range
•
•
•
Radio frequency energy statements
Troubleshooting
Poor video quality with smearing, fuzziness or ripple
• Use coaxial video cables to connect your devices to the SmartView World.
Remote console doesn’t switch to new ports when they are selected
• The KVM section Hotkeys may have been changed but not similarly updated
within the IP section.
When power switching, the selected computer does not power on or off
• Check the power switch port(s) to which the computer is connected. Check
the indicator status for that/those ports on the power switch front panel
- do they illuminate/extinguish when the switching command is sent?
• If a multi-feed server is attached to more than one power port, check that
all of the power inputs are connected to ports and that all those ports are
being switched.
Local and remote mouse pointers won’t synchronise when using the IP
connection
• Ensure that mouse acceleration is switched off on the target computer. If
necessary, activate the OSD menu to deliberately de-synchronise the mice so
that the remote mouse can be “nudged” to the mouse properties menu to
make the necessary mouse acceleration changes.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
•
Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions and driver
files.
•
Email – [email protected]
•
Fax
in the UK:
01954 780081
in the US:
+1 888 275 1117
•
Phone
in the UK:
01954 780044
in the US:
+1 888 275 3337