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The battery performance is low, The phone does not recognise my wired headset, I cannot use internet-based services – Sony Ericsson Xperia™ ion HSPA(LT28H) User Manual

Page 141: Error messages

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To perform a factory data reset

To avoid permanent phone damage, do not restart the phone while a reset procedure is

underway.

1

From your Home screen, tap .

2

Find and tap Settings > Backup & reset.

3

Tap Factory data reset > Reset phone.

4

To confirm, tap Erase everything.

No battery charging icon appears when phone starts

charging

It may take a few minutes before the battery icon appears on the screen.

The battery performance is low

Follow our smart tips on how to get more out of your battery. See Improving battery

performance on page 15.

The phone does not recognise my wired headset

Make sure the wired headset that you are using complies to the CTIA standard. Your

phone supports the CTIA standard, and may not be fully compatible with other

standards such as OMTP.

If you have a wireless headset that is compatible with your phone, try using that

instead.

I cannot transfer content between my phone and the

computer, when using a USB cable

The software or the USB drivers have not been properly installed. Go to

www.sonymobile.com for more detailed installation instructions and troubleshooting

sections.

I cannot use Internet-based services

Make sure your subscription covers data downloads and that the Internet settings in

your phone are correct. See Internet and messaging settings on page 33 for more

information on how to enable data traffic, data roaming, and download Internet

settings. Contact your network operator for more information about your subscription

settings.

Error messages

No network coverage

Your phone is in Airplane mode. Make sure Airplane mode is turned off.

Your phone is not receiving any network signal, or the received signal is too weak.

Contact your network operator and make sure that the network has coverage where

you are.

The SIM card is not working properly. Insert your SIM card in another phone. If this

works, it is probably your phone that is causing the problem. In this case, contact the

nearest Sony service center.

Emergency calls only

You are within range of a network, but you are not allowed to use it. However, in an

emergency, some network operators allow you to call the international emergency

number 112. See Emergency calls on page 37 for more information.

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