Crown Audio IQ-PIP-USP2 - Manual (Page 25)

IQ-PIP-USP2
Page 49 IQ-PIP-USP2 Reference Manual
IQ-PIP-USP2
Page 48 IQ-PIP-USP2 Reference Manual
8 Service
8.1 Worldwide Service
Service may be obtained from an
authorized service center. (Contact
your local Crown/Amcron represen-
tative or our office for a list of autho-
rized service centers.) To obtain
service, simply present the bill of
sale as proof of purchase along with
the defective unit to an authorized
service center. They will handle the
necessary paperwork and repair.
Remember to transport your unit in
the original factory pack.
8.2 US and Canada Service
Service may be obtained in one of
two ways: from an authorized ser-
vice center or from the factory. You
may choose either. It is important
that you have your copy of the bill of
sale as your proof of purchase.
8.2.1 Service at a US or Canada
Service Center
This method usually saves the most
time and effort. Simply present your
bill of sale along with the defective
unit to an authorized service center
to obtain service. They will handle
the necessary paperwork and re-
pair. Remember to transport the unit
in the original factory pack. A list of
authorized service centers in your
area can be obtained from the Crown
website at www.crownaudio.com, or
by calling Crown Factory Service.
8.2.2 Factory Service
To obtain factory service, fill out the
service information page found in
the back of this manual and send it
along with your proof of purchase
and the defective unit to the Crown
factory.
For warranty service, we will pay for
ground shipping both ways in the
United States. Contact Crown Fac-
tory Service to obtain prepaid ship-
ping labels prior to sending the unit.
Or, if you prefer, you may prepay the
cost of shipping, and Crown will re-
imburse you. Send copies of the
shipping receipts to Crown to re-
ceive reimbursement.
Your repaired unit will be returned
via UPS ground. Please contact us if
other arrangements are required.
8.2.3 Factory Service Shipping
Instructions:
1. Before sending a Crown product
to the factory for service, first call
Crown Factory Service for a return
authorization (RA) number.
2. Be sure to fill out the service
information form that follows and
enclose it with your shipment, either
inside the box or in a packing slip
envelope securely attached to the
outside of the shipping carton. Do
not send the service information form
separately. If you are sending the
unit from a Shipping Center, we rec-
ommend taping the form to the prod-
uct. We also recommend recording
the serial number and model before
shipping for your reference.
3. To ensure the safe transportation
of your unit to the factory, ship it in an
original factory packing container.
If you don't have the original carton,
you may obtain a product service
foam-in-place shipping pack from
Crown Factory Service at the num-
ber listed below. For non-warranty
service, you may also provide your
own shipping pack, however we still
recommend using a Crown supplied
shipping container. Minimum recom-
mended requirements for materials
are as follows: 275 P.S.I. burst test
Double-Wall carton that allows for 2-
inch solid Styrofoam on all six sides
of unit or 3 inches of plastic bubble
wrap on all six sides of unit; securely
seal the package with an adequate
carton sealing tape. Do not use light
boxes or "peanuts." Damage caused
by poor packing cannot be covered
under warranty.
4. Do not ship the unit in any kind of
cabinet (wood or metal). Ignoring
this warning may result in extensive
damage to the unit and the cabinet.
Accessories are not needed-do not
send the product documentation,
cables and other hardware.
If you have any questions, please
contact Crown Factory Service.
Crown Factory Service
1718 W. Mishawaka Rd.
Elkhart, Indiana 46517 U.S.A.
Telephone: 574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands
only)
Facsimile:
574-294-8301 (Technical Support)
574-294-8124 (Factory Service)
Internet:
http://www.crownaudio.com