Milton CAT 972H - Manual (Page 5)

S•O•S SM Services. Keep minor repairs
from becoming major ones and avoid
complete failures. By regularly taking
samples from the ports provided, your
Cat dealer tracks wear of components
and parts, oil performance, and oil
condition and uses that data to predict
wear-related problems before they
happen. Often a simple adjustment or
replacement of a part, based on S•O•S
reports, can keep a small problem from
turning into a major repair – allowing
your machine to be running when you
need it, not waiting in the shop for service.
DEALER SUPPORT. The Caterpillar global
network of independently-owned dealers
is the best in the world at providing
support to keep your loader up and
running. Known for parts availability
and technical expertise, Cat dealers
are partners in your business.
Service Capabilities. Cat field service
technicians have the experience and tools
necessary to service your loader on site.
Field service trucks are fully loaded with
state-of-the-art tools and diagnostic
equipment as well as specifications
and schematics for every Cat machine.
Technical experts at the dealership and
at Caterpillar are available to provide
assistance to field service technicians
when needed.
When on-site repair isn’t enough, Cat
dealerships are fully-equipped to service
your loader quickly.
PARTS AVAILABILITY. Caterpillar
provides an unsurpassed level of
personalized service for your wheel
loader. With parts distribution centers
throughout the world, most parts can
be delivered in 24 hours.
REMANUFACTURED PARTS. Cat engines
and major components are designed to be
remanufactured and provide multiple life
cycles. The Cat Reman program is more
extensive than most rebuild programs.
Components are actually remanufactured
in the factory to original specifications
with necessary product updates.
Strict reuse guidelines and unparalleled
quality control ensure that reman products
provide the reliability and durability that
you expect from Caterpillar. Reman
products are stocked in distribution
centers around the world and are ready to
install to minimize downtime, maintain
productivity and profitability.
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