TROY Group MICR_IRD M600 Security Printing Solutions series User’s Guide User Manual
Page 149

Section 8
Troubleshooting / Error Messages
Security Printing Solutions User’s Guide -- 50-70537-001 Rev. B
8-11
Trouble-
shooting by 
Printer 
Control Panel 
Display 
Message 
(cont.) 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
IN CHANGE MODE. USER 
LIST COMMAND IGNORED. 
The printer was in the middle of a user 
name or password change when the 
printer received a job attempting to print 
the user list. 
Complete the changes to user names and 
passwords, and then resubmit the job. 
IN CHANGE MODE. 
SECURITY STATE 
COMMAND IGNORED. 
The printer was in the middle of a user 
name or password change when the 
printer received a job attempting to 
change the security state of the printer. 
Complete the changes to user names and 
passwords, and then resubmit the job. 
BAD USERNAME. ADD 
USER COMMAND 
IGNORED. 
While attempting to add a user name the 
syntax of the user name provided was 
invalid. 
Resubmit the add user name job with the 
proper syntax. 
BAD PASSWORD. ADD 
USER COMMAND 
IGNORED. 
While attempting to add a user password 
the syntax of the password provided was 
invalid. 
Resubmit the add user password job with 
the proper syntax. 
AT MAX USERS. ADD 
USER COMMAND 
IGNORED. 
Trying to add more users to a printer than 
the printer can store. 
Delete an unwanted user from the printer, 
and then resubmit the add user job. 
ERROR. ADD USER 
COMMAND IGNORED. 
Some other error occurred while trying to 
add a user to the printer. 
Check the job for proper syntax. Delete all 
users and add them again. If the problem 
persists, call TROY for technical support. 
NOT CHANGE MODE. ADD 
USER COMMAND 
IGNORED. 
A job was received that attempted to add 
a user without being in the change mode. 
Include a change mode command pair in 
the job and resubmit it to the printer. 
NO SUCH USER. DELETE 
USER COMMAND 
IGNORED 
Trying to delete a user that does not exist 
in the printer. 
Specify a valid user name and resubmit 
the job to the printer. 
BAD USERNAME. DELETE 
USER COMMAND 
IGNORED. 
While attempting to delete a user name 
the syntax of the user name provided was 
invalid. 
Resubmit the add user name job with the 
proper syntax. 
PERMANENT USER. 
DELETE USER COMMAND 
IGNORED. 
The user attempted to delete an 
administrator user, which is not allowed. 
You cannot delete the administrator 
password. 
 
 
