AASTRA 6737i User Guide EN - Manual (Page 81)

Line Keys and Softkeys
41-001452-00 Rev 01 – 06.2013
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Configuring an Automatic Call Distribution (ACD) Key
Use the following procedure to configure ACD on the 6737i IP Phone. The procedure shows the softkey screens as an
example.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must preconfigure an ACD softkey or expansion module key on your IP Phone as described in the previ-
ous procedure.
Aastra Web UI
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module .
Softkeys
2. Select from “Key 1” through “Key 10” on the Top keys.
or
Select from "Key 1" through "Key 20" on the Bottom keys.
3. In the "Type" field, select "Auto call distribution".
4. In the "Label" field, enter a label to apply to this ACD key.
5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
6. (Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the “idle” state for this softkey.
Expansion Module Keys
7. Select from “Key 1” through “Key 36” (M670i)
or
Select from “Key 1” through “Key 60” (M675i)
8. (M675i) In the "Label" field, enter a label to apply to this ACD key.
9. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
10. Click Save Settings.