3Com NBX 3101 - Manual (Page 101)

10
NBX 3105
AND
1105
A
TTENDANT
C
ONSOLES
NBX Attendant Consoles and the NBX Complement Attendant Software
(CAS) application enable a receptionist to handle high call volumes
efficiently. Although receptionists are the primary users of the Attendant
Console and CAS, the two can also be used by busy sales representatives
and others who receive a high volume of telephone calls or who make
frequent calls to the same telephone numbers.
This chapter covers these features:
■ NBX Attendant Console — A device that works along with NBX
Telephones to increase call handling capability. In many offices, the
Attendant Console is used by a receptionist or switchboard operator,
who is referred to in this guide as “the receptionist.”
■ Complement Attendant Software (CAS) — A software application
that allows a receptionist to answer and route calls using a personal
computer. Your administrator installs the Complement Attendant
Software on your computer from the NBX Resource Pack CD.
The Attendant Console and Complement Attendant Software can be
used at the same time. However:
■
When incoming calls appear on the Attendant Console, you must
handle them using the buttons of the console.
■
When calls appear on the CAS computer screen, you must handle
them using the mouse and the CAS software features.